Frequently asked questions

Livescape is a video streaming platform anyone from private person to bands to companies and associations can easily use to monetize original video content ranging from studio live gigs to virtual festivals to yoga/fitness/dance lessons etc.

Livescape offers the most common payment methods (online banks, credit cards, mobile payment methods and PayPal) and a Pay-Per-View and Subscription based video paywall that also enables selling all kind of tickets to your events already weeks or months beforehand so you have time for marketing.

Livescape is also a production company. We can produce your studio live gigs, streaming clubs or even your (now virtual) festival live streaming! Please contact us by calling or using a contact form.

The easiest way is to use free Streamlabs iOS or Android app that enables you to live stream straight from your smartphone to our RTMP cloud server just by adding server address and streaming key you will get from us!

In addition, you can use your computer for live streaming as well as cameras that have live streaming feature out-of-the-box. 

Livescape recommends the following live streaming software:

Streamlabs
vMix
Wirecast
OBS Studio

Give us a call or send an email to team@livescape.fi or use the Contact page and we’ll tell you more about this.

Remember also to check out our Live Streamers page.

At the best, artist, theater or entrepreneur will get up to 100% of the revenue they gain from ticket sales. That depends on the type of contract they have made with Livescape. Generally speaking live streamers get at least 75% of the revenue. And that’s million times more than YouTube pays for showing adds in videos.

Practically YOU as a customer make it possible for all creatives and entrepreneurs to continue their work during these hard times! That’s a thing to support!

Spread love and help, not coronavirus, and it will make a HUGE difference! <3

You will get a permanent access to all videos you have bought, instead of only limited time or amount of plays. You will also support video creator more than in any other service as up to 100% of the revenue goes straight to the artist, theater or an entrepreneur.

To be able to watch the videos you have bought, you must be logged into your account. So it’s a good idea to save your credentials to your web browser. Soon you will be able to use official social media login buttons for one-click registering and login.

Livescape will automatically create an account for you from your name, email address and password you choose when you buy something or watch free content. After the purchase you will be logged in automatically with the credentials you used during checkout. You don’t have to create an account separately, but you can if you will.

You will find all the videos you have bought from your own dashboard once you are logged in. Don’t worry, we have made the registration and buying processes as simple as possible. We also have to ensure that the content offered in Livescape will stay safe and that’s why you have to be logged in to watch any content.

Remember to CHECK OUT YOUR EMAIL ACCOUNT’S SPAM FOLDER as our registration and payment confirmation emails may end up there for now. We try to fix that!

Livescape uses Checkout Finland as a trusted payment method provider for the most common online payment methods in Finland. Methods include all online banks, credit cards and mobile payment methods. On top of that we offer PayPal soon.

You can just click “Buy tickets” button on any event and you will be directed to a shopping cart where you can choose a type of Virtual Ticket you want. In most cases there are only one choice. After choosing a ticket you fill in the needed information or login with your social media account to use Livescape and continue to the payment. After succesful payment you will be directed to your account where all your videos are available.

DESKTOP BROWSER

Livescape pages work on most major browsers on Windows and macOS. We recommend using Google Chrome, Mozilla Firefox, or Safari when viewing Livestream from your computer. It’s best to update your browser whenever possible.

If you are having trouble viewing a live event on Livescape, it’s possible the producer is sending the stream at a bitrate higher than your Internet connection can handle. Check your download speed at www.speedtest.net. We also recommend clearing your browser’s cache and ensuring your browser is updated to the most recent version.

MOBILE BROWSER

Live video streamed from Livescape.fi is viewable on most iOS and Android mobile browsers.

Open the browser on your mobile device. Just type in Livescape.fi and log in to your account.

VIRTUAL HEADSETS

Use your devices built-in web browser and open Livescape.fi and login to your account. You should be able to buy tickets to events the same way as on a desktop or mobile, but it might be easier to buy tickets first on your mobile and then access videos using VR headset browser. If you have problems, please contact us at team@livescape.fi

To watch an event on Livescape, please ensure you have the latest browsers and operating systems.

Internet Connection:
5-10 mbps minimum download speed is recommended. Check your connection at speedtest.net.

System Requirements:
Windows 7 or higher, Mac OS X 10.6 or higher

Supported desktop browsers:
Google Chrome 45+
Mozilla Firefox 49+
Safari 10+
Microsoft Edge 15+

Supported mobile browsers:
Chrome 45+, Safari 10+ (iOS)

Smart-TV’s:
Please be advised that browsers on Smart TV’s are not supported at this time, but they may work.

Virtual Headsets (VR glasses):
Virtual Headsets such as Samsung GearVR or Oculus Rift/Go/Guest are not officially supported but they may work. Please bear in mind that watching 360 videos are still a bit experimental process with headset’s built-in browsers so we can’t provide an official support for them, although we try to test them and confirm soon the which ones are working with Livescape.

360 videos can be watched on most smart phones, tablets and computers.

Please read our ticket sales terms and contact our customer service with the order number: team@livescape.fi

If your device, operating system or browser doesn’t support watching our videos, please report the issue to our team and we’ll try to fix it and refund the price.

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